Terms & Conditions

Welcome to Vidhividhan.com (“Website”, “Platform”, “Vidhividhan”, “we”, “us”, or “our”).

Vidhividhan is a digital platform owned and operated by Evexta Innovations Private Limited, a company incorporated under the applicable laws of India.

These Terms & Conditions (“Terms”, “Terms and Conditions”, or “Agreement”) govern your access to and use of the Website, Platform, products, services, content, features, and related facilities offered through Vidhividhan.

By accessing, browsing, registering on, placing an order through, booking a service through, making a payment on, or otherwise using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Cancellation & Refund Policy, Shipping & Service Delivery Policy, and any other policies displayed on the Platform.

If you do not agree with these Terms, you must not access or use the Platform.

1. ABOUT VIDHIVIDHAN

Vidhividhan is a digital platform intended to facilitate access to spiritual, religious, ritual, astrological, and related services.

The services may include, without limitation:

• Online pooja services;
• Vedic rituals and religious ceremonies;
• Homam and havan services;
• Pooja bookings performed at designated premises;
• Ritual guidance and assistance;
• Astrology consultations;
• Horoscope and astrological report services;
• Muhurat and Panchang-related services;
• Religious and spiritual guidance;
• Digital reports and documents;
• Sale of permitted spiritual and religious products;
• Other related services and products introduced on the Platform from time to time.

Services may be performed directly by Vidhividhan, by persons engaged or authorised by Vidhividhan, or by independent and verified service providers, priests, astrologers, consultants, vendors, or other professionals.

2. ACCEPTANCE OF THESE TERMS

By using the Platform, you represent and confirm that:

1. You are legally competent to enter into a binding agreement under applicable law;
2. You are at least 18 years of age, or are accessing the Platform under the supervision and consent of a parent or legal guardian;
3. The information provided by you is accurate, complete, current, and not misleading;
4. You will comply with these Terms and all applicable laws and regulations;
5. You have the authority to enter into these Terms if you are acting on behalf of another individual, family, organisation, or entity.

If you are under the age of 18, you may use the Platform only with the involvement and consent of your parent or legal guardian.

3. CHANGES TO THESE TERMS

We reserve the right to modify, amend, update, or replace these Terms at any time.

Changes may be made to reflect:

• Changes in our services;
• Changes in applicable laws or regulations;
• Changes in payment, security, or operational requirements;
• Changes in business practices;
• Changes required by regulatory authorities or payment partners.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the Platform after the revised Terms are published constitutes your acceptance of the updated Terms.

4. DESCRIPTION OF SERVICES

The exact nature, scope, inclusions, exclusions, duration, deliverables, pricing, and other conditions applicable to a service shall be specified on the relevant service or product page.

You should carefully review the service description before making a booking or payment.

Unless expressly stated otherwise, a service may include only those items specifically mentioned in the relevant service description.

Additional items, materials, offerings, rituals, consultations, travel, accommodation, physical delivery, or other services are not included unless expressly stated.

5. RELIGIOUS AND SPIRITUAL SERVICES

Vidhividhan facilitates access to traditional Vedic, Hindu, spiritual, religious, ritual, and astrological services.

The performance of religious rituals, poojas, havans, homams, prayers, and related ceremonies is based on traditional practices and the description of the selected service.

The results or benefits of any religious, spiritual, ritual, or astrological service may vary between individuals.

Vidhividhan does not guarantee or warrant:

• Any specific spiritual, religious, financial, professional, health, relationship, legal, or other outcome;
• Any guaranteed change in circumstances;
• Any guaranteed result from a pooja, ritual, mantra, homam, havan, astrology consultation, or related service;
• That a ritual or astrological service will replace professional medical, legal, financial, psychological, or other professional advice.

Religious and spiritual services are offered for faith-based, cultural, traditional, devotional, and spiritual purposes.

6. ASTROLOGY SERVICES AND DISCLAIMER

Astrology consultations, horoscope readings, predictions, reports, interpretations, and related services are based on astrological systems, traditions, calculations, interpretations, and information provided by the customer.

Astrology services are provided for informational, spiritual, cultural, and personal guidance purposes only.

Astrological information must not be treated as:

• Medical advice;
• Diagnosis or treatment;
• Legal advice;
• Financial or investment advice;
• Professional career advice;
• Mental health advice;
• A guarantee of future events or outcomes.

You should consult an appropriately qualified professional for medical, legal, financial, investment, psychological, or other professional matters.

No specific outcome is guaranteed from any astrology consultation, report, prediction, recommendation, or interpretation.

7. INFORMATION PROVIDED BY USERS

You are responsible for ensuring that all information supplied to Vidhividhan is accurate and complete.

Depending on the service, this may include:

• Full name;
• Date of birth;
• Time of birth;
• Place of birth;
• Contact information;
• Address;
• Gotra or family details, where relevant;
• Names of persons for whom a service is being booked;
• Sankalp-related information;
• Religious or personal information necessary for service fulfilment.

Incorrect, incomplete, or inaccurate information may affect the performance or interpretation of a service.

Vidhividhan shall not be responsible for errors arising from inaccurate, incomplete, or incorrectly submitted information.

You must promptly notify us if you discover that any information provided by you is incorrect.

8. SERVICE AVAILABILITY AND ACCEPTANCE OF BOOKINGS

A service booking or payment request does not automatically guarantee acceptance of the booking.

All bookings are subject to:

• Availability;
• Confirmation;
• Operational feasibility;
• Availability of required personnel;
• Availability of required materials;
• Availability of the selected date and time;
• Successful payment confirmation;
• Any other applicable service conditions.

We reserve the right to refuse, cancel, reschedule, or modify a booking where reasonably necessary due to operational, technical, safety, legal, religious, personnel, or other legitimate reasons.

Where a booking is cancelled by Vidhividhan for reasons attributable to Vidhividhan, the customer will be handled in accordance with the applicable Cancellation & Refund Policy.

9. SERVICE DATES AND SCHEDULING

Where a service requires a scheduled date or time, the selected date and time are subject to availability and confirmation.

The requested date may not be available at the time of final processing.

In such cases, Vidhividhan may:

• Offer an alternative date or time;
• Contact the customer for confirmation;
• Reschedule the service;
• Offer an applicable refund or alternative resolution in accordance with the Cancellation & Refund Policy.

The customer is responsible for providing accurate contact information and remaining reasonably available for necessary communications concerning the booking.

10. ONLINE SERVICES AND CUSTOMER PARTICIPATION

Certain services may be conducted online or may permit customer participation through digital communication methods.

The customer is responsible for:

• Having a suitable internet connection;
• Having access to the required device;
• Providing accurate contact details;
• Being available at the scheduled time;
• Following reasonable instructions provided for participation.

Vidhividhan is not responsible for interruptions caused by:

• Customer-side internet failure;
• Device malfunction;
• Incorrect contact details;
• Failure of the customer to join or respond;
• Third-party communication platform failure;
• Events beyond reasonable control.

Where appropriate, reasonable efforts may be made to reschedule or otherwise address the issue.

11. SERVICE PROVIDERS AND PROFESSIONALS

Certain services may be performed by priests, pandits, astrologers, consultants, professionals, vendors, or other service providers engaged, authorised, or facilitated by Vidhividhan.

Vidhividhan may select, assign, replace, or reassign service providers where necessary.

Service providers may have their own professional practices and methods, provided they comply with the applicable service requirements and Vidhividhan's standards.

Vidhividhan does not guarantee the availability of a specific individual unless the specific individual has been expressly confirmed in writing.

12. SERVICE DELIVERABLES

The deliverables for each service will be identified in the relevant service description.

Deliverables may include, where specifically stated:

• Performance of a pooja or ritual;
• Participation or access to an online ceremony;
• Digital photographs or videos;
• Digital reports;
• Consultation time;
• Ritual materials;
• Prasad or other physical items;
• Other items expressly described on the relevant service page.

No item or deliverable shall be considered included unless it is expressly stated in the applicable service description or confirmed in writing by Vidhividhan.

13. PRODUCTS AND PHYSICAL ITEMS

Where Vidhividhan offers permitted physical products, the relevant product page will contain applicable information regarding:

• Product description;
• Price;
• Availability;
• Quantity;
• Delivery;
• Applicable taxes;
• Shipping;
• Other applicable charges.

Product images are provided for representation and may vary slightly due to:

• Screen settings;
• Photography conditions;
• Manufacturing variations;
• Natural variations in materials;
• Handmade or artisanal characteristics.

We reserve the right to correct pricing, description, availability, or other errors.

14. PRICING

All prices displayed on the Platform are subject to change without prior notice.

The applicable price for a booking or order shall generally be the price displayed at the time the customer completes the transaction, subject to correction of obvious errors.

Prices may be displayed in INR or another currency depending on the customer's location, payment method, or applicable Platform functionality.

The final amount payable may include applicable:

• Taxes;
• Delivery charges;
• Shipping charges;
• Processing charges;
• Service charges;
• Other charges expressly disclosed before payment.

Where applicable, taxes shall be charged in accordance with applicable Indian laws.

15. ORDERS AND BOOKINGS

A customer may place an order or booking by following the relevant process on the Platform.

An order or booking shall be considered submitted only after the required information has been provided and the applicable payment process has been completed.

A payment confirmation does not necessarily constitute final service confirmation where the booking is subject to availability or manual confirmation.

Vidhividhan may cancel or reject an order or booking in cases including:

• Incorrect pricing;
• Technical error;
• Service unavailability;
• Suspected fraud;
• Payment failure;
• Duplicate transaction;
• Incorrect or incomplete information;
• Violation of these Terms;
• Legal or regulatory requirements.

Where payment has already been received and the transaction is cancelled by Vidhividhan, the applicable amount will be handled in accordance with the Cancellation & Refund Policy.

16. PAYMENTS

Payments may be processed through authorised third-party payment gateways and payment service providers.

Vidhividhan does not directly store complete debit card, credit card, banking credentials, or other payment instrument credentials.

Payment processing may be subject to the terms, policies, security procedures, and privacy policies of the applicable payment service provider.

The customer agrees to provide accurate payment and billing information.

You must not:

• Use a payment instrument without authorisation;
• Use fraudulent payment details;
• Attempt to reverse engineer or manipulate the payment process;
• Conduct unauthorised chargebacks;
• Use the Platform to facilitate unlawful transactions.

Vidhividhan reserves the right to suspend or cancel transactions suspected of fraud, misuse, unauthorised payment, or unlawful activity.

17. PAYMENT CONFIRMATION

A payment is considered successfully received only after confirmation from the relevant payment gateway or Vidhividhan's payment processing system.

A failed, pending, reversed, cancelled, or incomplete payment does not create an obligation upon Vidhividhan to provide the relevant service.

If an amount is debited from the customer's account but the order or booking is not successfully created, the matter will be investigated and handled in accordance with the applicable payment gateway and banking processes.

18. CANCELLATION AND REFUNDS

Cancellation and refund requests are governed by the separate Cancellation & Refund Policy published on the Platform.

The customer must review the applicable policy before making a booking or payment.

Refund eligibility may depend on:

• The type of service or product;
• The time of cancellation;
• Whether the service has commenced;
• Whether the service has been completed;
• Whether custom work has been undertaken;
• Whether digital content has been delivered;
• Whether materials have already been procured;
• Whether the cancellation is attributable to the customer or Vidhividhan.

Services already fully performed may generally not be refundable.

Partially completed services may be eligible only for a partial or discretionary resolution where permitted by the applicable policy.

Refunds, where approved, shall generally be processed to the original payment method, subject to payment gateway and banking timelines.

19. CHARGEBACKS AND PAYMENT DISPUTES

Before initiating a chargeback or payment dispute, customers are encouraged to contact Vidhividhan so that the issue may be investigated and resolved where possible.

Unauthorised, fraudulent, or abusive chargebacks may be investigated.

Vidhividhan reserves the right to provide relevant transaction, booking, communication, delivery, and service records to payment gateways, banks, card networks, regulators, or law-enforcement authorities where legally required or reasonably necessary.

This clause does not limit any rights available to a customer under applicable law.

20. DELIVERY OF DIGITAL SERVICES

Digital services, reports, confirmations, photographs, videos, or other digital deliverables may be delivered through:

• Email;
• Customer account;
• WhatsApp or other approved communication channel;
• Secure digital link;
• Other communication method specified for the service.

The customer is responsible for ensuring that the email address, phone number, and other contact details provided are accurate.

Delivery may be delayed by technical failures, third-party service outages, incorrect customer information, or circumstances beyond reasonable control.

21. DELIVERY OF PHYSICAL PRODUCTS

Physical products, where offered, shall be delivered to the address provided by the customer.

Delivery timelines are estimates and may vary due to:

• Courier delays;
• Weather;
• Public holidays;
• Natural disasters;
• Address issues;
• Incorrect contact details;
• Logistics disruptions;
• Government restrictions;
• Events beyond reasonable control.

The customer is responsible for providing a complete and accurate delivery address.

Vidhividhan shall not be responsible for delivery failure caused by an incorrect or incomplete address provided by the customer.

22. INTELLECTUAL PROPERTY

All content on the Platform, including:

• Text;
• Logos;
• Brand names;
• Graphics;
• Photographs;
• Videos;
• Audio;
• Software;
• Design;
• Layout;
• Icons;
• Product descriptions;
• Service descriptions;
• Original materials;

is owned by or licensed to Vidhividhan and/or its licensors and is protected by applicable intellectual property laws.

You may access and use the Platform for personal and lawful purposes.

You must not, without prior written permission:

• Copy;
• Reproduce;
• Modify;
• Republish;
• Distribute;
• Sell;
• Create derivative works;
• Scrape;
• Reverse engineer;
• Commercially exploit;

any part of the Platform or its content.

23. USER CONTENT

If you submit, upload, transmit, post, or otherwise provide content to Vidhividhan, including reviews, feedback, photographs, testimonials, comments, or other material, you represent that:

1. You have the necessary rights to provide such content;
2. The content does not violate any law;
3. The content does not infringe the rights of another person;
4. The content is not fraudulent, defamatory, abusive, obscene, or misleading.

You grant Vidhividhan a non-exclusive, worldwide, royalty-free licence to use, reproduce, store, display, and process such content for operating, improving, marketing, and providing the Platform and services, subject to applicable law and our Privacy Policy.

You may contact us regarding removal of content where legally appropriate.

24. REVIEWS AND FEEDBACK

Reviews and feedback must be genuine and based on the customer's actual experience.

You must not:

• Submit fake reviews;
• Manipulate ratings;
• Impersonate another person;
• Submit reviews in exchange for undisclosed compensation;
• Post unlawful, abusive, defamatory, or misleading content.

Vidhividhan reserves the right to moderate, remove, or decline to publish content that violates these Terms or applicable law.

25. PROHIBITED USE

You must not use the Platform to:

• Commit fraud;
• Conduct unlawful activity;
• Violate applicable law;
• Infringe intellectual property rights;
• Attempt unauthorised access;
• Introduce malware or malicious code;
• Interfere with the Platform;
• Scrape or harvest data without authorisation;
• Impersonate another person;
• Provide false information;
• Abuse service providers or staff;
• Attempt unauthorised payment activity;
• Circumvent security controls;
• Use the Platform for commercial resale without permission.

26. ACCOUNT SECURITY

Where account registration is available, you are responsible for maintaining the confidentiality of your login credentials.

You must promptly notify Vidhividhan of:

• Unauthorised account access;
• Suspected credential compromise;
• Unauthorised transactions;
• Other security incidents involving your account.

You are responsible for activities carried out through your account unless caused by circumstances for which you are not legally responsible.

27. PRIVACY AND PERSONAL DATA

The collection, use, storage, processing, and disclosure of personal information are governed by our Privacy Policy.

By using the Platform, you consent to the processing of your personal information in accordance with the Privacy Policy and applicable law.

We may process information necessary for:

• Providing services;
• Processing payments;
• Managing bookings;
• Customer support;
• Fraud prevention;
• Security;
• Legal compliance;
• Business operations;
• Improving the Platform.

Payment information is processed through authorised payment service providers and is subject to their applicable policies and security requirements.

28. THIRD-PARTY SERVICES AND LINKS

The Platform may contain links to third-party websites, platforms, applications, payment providers, communication tools, social media platforms, logistics providers, or other services.

Vidhividhan does not control and is not responsible for the content, availability, security, policies, or practices of third-party services.

Your use of third-party services may be governed by separate terms and privacy policies.

29. PLATFORM AVAILABILITY

We do not guarantee that the Platform will:

• Always be available;
• Be uninterrupted;
• Be error-free;
• Be free from viruses or other harmful components;
• Always contain accurate or complete information.

The Platform may be suspended, modified, restricted, or discontinued temporarily or permanently for maintenance, security, operational, technical, commercial, legal, or other reasons.

30. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Platform and services are provided on an “as is” and “as available” basis.

Vidhividhan does not guarantee:

• Specific spiritual, religious, astrological, personal, financial, professional, or other outcomes;
• Uninterrupted availability;
• That services will meet every individual expectation;
• That all information will always be complete, accurate, or current;
• That the Platform will be free from technical defects.

Nothing in these Terms excludes any consumer rights or legal rights that cannot lawfully be excluded under applicable law.

31. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Vidhividhan, Evexta Innovations Private Limited, its directors, officers, employees, representatives, contractors, service providers, and affiliates shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss or damage arising from:

• Use of or inability to use the Platform;
• Delays or interruptions;
• Reliance on astrological or spiritual information;
• Customer-provided inaccurate information;
• Third-party service failures;
• Internet or telecommunications failures;
• Unauthorised access caused by circumstances beyond reasonable control;
• Events beyond reasonable control.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

Where permitted by law, Vidhividhan's aggregate liability relating to a specific paid service shall not exceed the amount actually paid by the customer for that specific service giving rise to the claim.

32. INDEMNIFICATION

To the maximum extent permitted by law, you agree to indemnify and hold harmless Vidhividhan, Evexta Innovations Private Limited, its directors, officers, employees, representatives, contractors, affiliates, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your breach of these Terms;
• Your violation of applicable law;
• Your misuse of the Platform;
• Fraudulent or unauthorised activity;
• Infringement of third-party rights;
• False or inaccurate information provided by you;
• Your user-generated content;
• Your unauthorised use of the Platform.

This clause shall not apply to the extent that the claim is caused by the proven gross negligence or wilful misconduct of the indemnified party.

33. FORCE MAJEURE

Vidhividhan shall not be responsible for delay, interruption, failure, or inability to perform obligations caused by circumstances beyond reasonable control.

Such circumstances may include:

• Natural disasters;
• Fire;
• Flood;
• Earthquake;
• Epidemic or pandemic;
• War;
• Terrorism;
• Civil unrest;
• Government action;
• Regulatory restrictions;
• Strikes;
• Internet or telecommunications failure;
• Power failure;
• Cybersecurity incidents;
• Third-party service failure;
• Transportation or logistics disruption;
• Unavailability of personnel;
• Other events beyond reasonable control.

Where reasonably possible, Vidhividhan may offer rescheduling, alternative performance, or another appropriate resolution.

34. SUSPENSION AND TERMINATION

We may suspend, restrict, or terminate access to the Platform or services where we reasonably believe that:

• These Terms have been violated;
• Fraudulent or unlawful activity has occurred;
• Payment abuse has occurred;
• The Platform is being misused;
• Security is at risk;
• Required by law or regulatory authority;
• Necessary to protect customers, service providers, or Vidhividhan.

Termination shall not affect rights and obligations accrued before termination.

35. GRIEVANCE REDRESSAL AND CUSTOMER SUPPORT

Customers may contact Vidhividhan regarding:

• Service issues;
• Bookings;
• Payments;
• Refunds;
• Complaints;
• Privacy concerns;
• Other customer-support matters.

We will make reasonable efforts to review and respond to complaints and support requests within a reasonable period.

Where applicable under law, additional grievance redressal details may be published on the Platform.

36. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal rights, courts having appropriate jurisdiction in India shall have jurisdiction over disputes arising from or relating to these Terms or the use of the Platform.

Nothing in this clause prevents a consumer from exercising any mandatory statutory rights available under applicable law.

37. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or severed to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.

38. WAIVER

Failure to enforce any provision of these Terms shall not constitute a waiver of the right to enforce that provision or any other provision in the future.

39. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Cancellation & Refund Policy, Shipping & Service Delivery Policy, and other applicable policies published on the Platform, constitute the agreement between you and Vidhividhan concerning your use of the Platform and services.

If there is a conflict between these Terms and a specific service-specific policy, the service-specific policy shall apply to the extent of the conflict.

40. CONTACT INFORMATION

Vidhividhan

Digital Platform by Evexta Innovations Private Limited

Email: contact@vidhividhan.com
Phone: 9899029908

Registered Address:
44, Block C, Sushant Lok, Phase 1,
Gurugram – 122001, Haryana, India

Website: Vidhividhan.com

Last Updated: 11 July 2026

By accessing or using Vidhividhan.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.