Cancellation & Refund Policy

Thank you for choosing Vidhividhan.com (“Website”, “Platform”, “Vidhividhan”, “we”, “us”, or “our”). This Platform is owned and operated by Evexta Innovations Private Limited, a company incorporated under the applicable laws of India.

This Cancellation & Refund Policy sets out the terms, conditions, schedules, and processing protocols governing order cancellations and refund workflows initiated on our web portal or staging environments. This document is provided to ensure full compliance with consumer protection frameworks and payment gateway operator guidelines.

By placing an order, booking a spiritual service, scheduling a consultation, or processing a payment on this Platform, you explicitly acknowledge that you have read, understood, and agreed to be bound by the terms outlined in this policy.

1. CANCELLATION GUIDELINES

We provide clear cancellation options depending on the service category and status of execution:

• Service/Order Cancellation: Users can request order cancellations directly through native e-commerce tracking interfaces or automated cancellation capabilities embedded in their customer accounts prior to allocation, procurement, or ritual execution.
• Time Constraints for Standard Services: Bookings for online poojas, rituals, havans, and astrology consultations can be canceled without liability up to 24 hours before the scheduled performance date and time.
• Late Cancellation Restraints: Any cancellation requests placed less than 24 hours before the scheduled time slot may be denied, as resources, priest assignments, materials, or initial data analyses have already been locked into active workflows.
• Staging/Testing Transactions: Any simulated or testing transactions processed during current landing page and staging development are fully governed under this framework and will be reset automatically upon system refresh cycles.

2. REFUND ELIGIBILITY STRATEGIES

Refund determinations are reviewed based on structural verification criteria:

• Full Refund Eligibility: A 100% refund will be granted if a cancellation is requested within the acceptable time limit or if a service is cancelled by Vidhividhan due to logistical issues, technical server events, or force majeure events.
• Customized Reports and Astrological Analysis: Digital reports, custom horoscope printouts, and completed sankalps that have already been prepared, generated, or transmitted via email or digital links are strictly non-refundable due to their customized nature.
• Incomplete Client Data: If a booking remains unfulfilled or delayed because the client provided incorrect or incomplete mandatory data, Vidhividhan will hold the transaction pending data correction rather than executing an immediate cancellation.

3. AUTOMATED WORKFLOWS AND GATEWAY TIMELINES

Approved refunds are processed through standard automated payment provider channels:

• Origin Processing Method: All approved refunds will be automatically routed back to the native funding source used during checkout (Credit/Debit Card, Net Banking, UPI, or Linked Wallets). Vidhividhan will never credit refunds to secondary bank profiles or unrelated external balances.
• Gateway Settlements: Once an automated refund is triggered by our staging interface, the transaction is immediately cleared into our network operator system managed by Razorpay Software Private Limited.
• Clearance Deadlines: The absolute timeline for funds to hit your bank statement varies based on clear banking network clearing operations. It standardly takes between 5 to 7 working days for final credit clearance to settle after being initialized by our backend system.

4. CHARGEBACK DISPUTES AND DUPLICATE CLAIMS

We work closely with clients to resolve transaction bottlenecks cleanly before escalating to dispute registries:

• Duplicate Processing Safeguards: In the event of network lag causing a customer to click a processing button twice, resulting in a dual capture for a single booking, the duplicate transaction will be immediately reversed in full upon confirmation by our accounting team.
• Dispute Review Procedures: Before lodging formal chargebacks or disputes with card companies or financial intermediaries, customers are encouraged to open an official review ticket directly with our grievance team to achieve an accelerated tracking resolution.

5. POLICY MODIFICATIONS

We retain full administrative discretion to update or alter specific line clauses inside this policy to maintain alignment with active platform modifications, emerging features, banking mandates, or local law updates. Revised versions become active immediately upon site display.

6. CUSTOMER CARE & GRIEVANCE CONTACT

For any assistance with automated tracking cancellations, refund statuses, or financial errors, please reach out to our dedicated operations desk:

Vidhividhan

Digital Platform by Evexta Innovations Private Limited

Email: contact@vidhividhan.com
Phone: 9899029908

Registered Address:
44, Block C, Sushant Lok, Phase 1,
Gurugram – 122001, Haryana, India

Website: Vidhividhan.com

Last Updated: 20 July 2026

By checking out on this platform, you affirm that you understand and agree to adhere strictly to the timelines, parameters, and constraints documented in this Cancellation & Refund Policy.